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Customer Experience Solutions
Customer Experience Measurement
Automatisation of Business Processes
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Qmatic - is global leading Queue Management and customer journey platform. It helps you to improve operations increase profit and enhance Customer Experience
Qmatic is a fully web-based, highly flexible and
centralized Customer Flow Management (CFM) solution.
Qmatic provides accessible customer tracking, appointment handling and customized queuing solutions for enterprise-wide management and configuration, with a focus on organizations spanning many branch office locations. Integrated Hardware and Software solution helps you to build and manage sustainable customer journey and make analytics for customer and staff behavior
Qmeter - is a Customer Feedback and Experience Management platform. It helps you to collect, track, manage and analyze Customer Feedbacks.
Qmeter is fully SaaS, Enterprise Customer Experience and Feedback Management Platform that helps to define how customer satisfied from provided Customer Journey and Customer Experience. That creates an opportunity to find out the satisfaction level of customers concerning the provided service or product and creates a clear image of customers’ experience and satisfaction. Qmeter can be run as standalone as well as to be integrated to different Business Management Systems to bring all insight to one central platform. Easy integrations can be done with CRM Systems, Call Center, SMS, E-mail, Website and other touch points.qmeter.net
Sedco – is a global leader in providing digital branch transformation solutions. Focused on providing Self-Service Solutions which enables you to provide and sell your services to customers anywhere anytime.
Sedco virtual service machines (VSM) are kiosks that includes video calling facility with a remote agent who can also monitor and control user’s actions. Sedco Self-service solution provided by Sedco is architected utilizing state-of-the-art technologies at the software and hardware levels. The solution includes central management and monitoring that provides remote configuration, management, upgrade, live monitoring of the status of machines, warnings and alerts, and Business Intelligence including reports about the performance and utilization of the machines.sedco.co
Customer Flow Management
Technolink has been successfully deployed Qmatic Customer Flow Management solution system for Kapitalbank. Daily thousands of people using Qmatic solution deployed at Kapitalbank to get served. Qmatic system is running at Kapitalbank on 110 branches with high configuration and modules. Appointment, Heat Mat, Voice recording and other custom projects supports bank to analyze and enhance Customer Experience.
Customer Flow Management
Technolink has been successfully deployed smart queuing solution for Bank Respublika using last technologies. All branches covered by Smart Queue system by Qmatic at Bank Respublika. Customers meets successfully deployed Qmatic system when they start journey at Bank.
Customer Feedback System
Technolink team deployed solution for Saglam aile system for Customer Feedback and Customer Experience Measurement. Customers can share their insights with organization easily using QR code or Feedback Kiosk installed at the branches after getting served. Technolink used Qmeter as a solution to support Saglam Aile hospitals.
Digital Signage Solution
Qmeter Digital Signage solution implemented and already installed at many branches of Kapitalbank for transmitting digital content and smart advertisement management. Solutions creates an opportunity to Centralized management of content displayed on screens across branches.
Queue Management system
Accessbank is among the large raged banks who trusted to Technolink and Qmatic on managing queues and Customer Experience at all branches. Technolink successfully finalized installation and implementation fully web based queueing system at Accessbank
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